The Design Of Experience is the art of choreographing or "stage-designing" your life. If the world is a series of unspooling dramas, if everything is theater, then why not exercise authorship over one's own play? Take control of your life. Your creative and linguistic choices govern your fate.
A painful dichotomy is opening up. On one hand, every startup or product that delivers a positive impact drives customers' aspirations for sustainable and ethical consumerism ever higher. At the same time, traditional governmental and bureaucratic institutions are increasingly either unwilling or unable to meet many of people's basic expectations.
What's measured is managed. And for those in senior care, what's measured is also what drives operational success. Download our free whitepaper, Labor Metrics That Matter In Senior Care for a breakdown of the metrics every senior care operator should have in their KPI scorecard